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| Peaks, Valleys and Customer Focus |
| We all understand the cycles within our HR Services business all too well. The volume fluctuations can be like the mood swings of a rookie bungee jumper on a bridge. We built our operational models based on not just the "average" day, but also to scale to a maximum work load as well. You know, those Tuesdays and Wednesdays when those Semi-Monthly, Bi-Weekly and Weekly stars come into alignment with Jupiter.
Let's entertain the difference between this unforgiving production model and that which exists in the manufacturing world. When you build a production facility to kick out actual goods you know the cost of the plant, unitary cost, investment required and most importantly the capacity. Oh sure, maybe you can squeeze a couple extra Chia Pets out around the Holidays, but for the most part that upper limit has a limit.
So instead of cranking out bobble head dolls of Peter Drucker you get the genius idea to get into the HR business, as unforgiving as Clint Eastwood in that aptly named movie. What were you thinking?
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| Case Study: Payroll Nirvana |
| A client of Cognet HRO recently sat down with us in our Quarterly Governance Meeting, included as part of our ISO process, and shared with us why saving less money on their end was the right decision for their business. We would like to share that experience with you to improve understanding of the use of a global business model, and that there are two sides to the math and decision making process.
"We had already moved several business processes to Cognet HRO when personnel changes in our payroll production area made us consider a move." said the Chief Executive Officer. "It was obvious to us that it is a transactional process, but our perception had been that it was far too critical to not have it "in house" for control purposes. We learned they had years of experience in production of U.S. payroll on several popular HRIS systems, so we engaged them to scope the project and possible transition."
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90-Day Free Success Story
We recently began offering a "90-Day Free Trail" of our services, much to the disagreement of our marketing folks in using the word "free". They really dislike that word, but in the end we ask them to stick to the pretty while we do the gritty.We gained a new client in the process and want to share the story with you. The client, who of course signed an NDA in blood, is happy and we have already signed an additional Statement of Work for another process.
Click here to learn more.
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| Cognet is a leading provider of offshore Business Process Outsourcing (BPO) services to companies in the Human Resource Services business. For example, if you are in the Payroll or Benefits Administration business today we can support your "back office" tasks in a Global setting, freeing you to direct your time and money towards your clients. |
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