One of the driving goals behind the design and development of CompassReports was helping fleet managers improve customer service. In the public arena, customers are the taxpayers. In today’s fiscal environment, taxpayers want to make sure they receive value for every tax dollar they pay. This puts increasing burdens on local governments, as they must balance the high expectations of the taxpayer with extreme budget pressures. There is less money to go around.
CompassReports provides the critical data to ensure vehicles are used effectively and efficiently. It also ensures there is accountability for each vehicle. For example, suppose a consumer calls with a complaint about trash pick up. The truck never showed up. CompassReports supplies the detail to show exactly where and when the trash truck was on the specific block in question. So if the consumer put their pails at the curb at 9:30, but the truck came by at 9:10, there is an audit trail.
Accountability will become increasingly important as consumers become more demanding and tax dollars more scarce. All CompassReports users have cited this as one of the biggest benefits of the solution. |
